Explore a Career with Xclusive Trading Inc

General Manager Indirect Channel

Position Overview

The Indirect Channel Manager is responsible for driving performance, profitability, and growth across the company’s sub dealer network. These sub dealers operate as independent partners and compensate the company on a per-unit (per box) basis.

This role serves as the primary performance owner for the indirect channel—holding partners accountable to results, optimizing dealer economics, and expanding the network by recruiting new operators. The position operates similarly to a District Manager but focuses on influencing and managing independent business owners rather than directly operating stores.

Key Responsibilities

Sub dealer Performance & Accountability

· Oversee performance across a portfolio of sub dealer partners, ensuring alignment with company expectations for box volume, profitability, and operational standards

· Conduct regular business reviews with sub dealer owners to assess performance and drive accountability

· Identify underperforming locations and implement corrective action plans to improve results

· Partner with field teams to ensure consistent execution across sub dealer locations

Revenue & Profit Optimization

· Analyze monthly performance including box sales, margins, and dealer-level profitability

· Identify trends and implement strategies to increase box volume and improve per-unit economics

· Drive initiatives that maximize revenue per door while maintaining strong partner relationships

Dealer Economics & Incentives

· Evaluate and optimize dealer credits, bonus structures, and incentive programs

· Take ownership of the existing sub dealer compensation model and evolve it to better drive performance

· Ensure incentive structures align with company profitability goals while remaining competitive for partners

Sub dealer Network Management

· Oversee onboarding, transition, and ongoing management of sub dealer locations

· Manage the buying and selling of sub dealer (“sub door”) locations to maintain a high-performing network

· Strengthen relationships with top-performing partners and scale successful operators

Business Development & Partner Recruitment

· Identify and recruit new sub dealers through field networking, industry relationships, and market outreach

· Build and execute a structured sub dealer recruitment program focused on high-quality operators

· Evaluate potential partners based on business acumen, financial capability, and cultural fit

Field Leadership & Execution

· Provide direction, coaching, and performance oversight to managers supporting indirect locations

· Ensure operational standards and sales practices are upheld across the network

· Act as the primary liaison between sub dealer partners and internal leadership

Financial Oversight & P&L Management

· Conduct monthly and quarterly P&L reviews to assess channel profitability

· Use financial insights to guide decision-making and partner conversations

· Hold sub dealer partners accountable to financial performance and operational efficiency

Quality Control, Compliance & Activation Oversight

· Monitor and enforce quality standards across all sub dealer locations to ensure activations are accurate, compliant, and aligned with company and carrier requirements

· Analyze and manage high-risk activations, identifying patterns that may indicate fraud, abuse, or policy violations

· Track and optimize activations per kit (APK) to ensure efficient inventory utilization and minimize misuse

· Review and investigate flagged and false activations, implementing corrective actions with sub dealer partners as needed

· Monitor customer satisfaction (CSAT) and identify trends impacting customer experience at the dealer level

· Detect and address fraudulent activities or suspicious transactions, partnering with internal teams to mitigate financial and operational risk

· Oversee and correct device pricing discrepancies and overcharges, ensuring consistent and compliant customer billing practices

· Analyze subscriber movement (churn, transfers, and abnormal activity) to identify potential issues in sales quality or customer retention

· Ensure overall activation quality, including accuracy of customer data, proper documentation, and adherence to activation protocols

· Monitor and improve port-in and port-out quality, reducing errors, reversals, and customer friction during transitions

· Hold sub dealer partners accountable for quality performance through reporting, audits, and ongoing performance management

Systems & Process Development

· Build and implement tracking systems for dealer performance, field activity, and incentive effectiveness

· Standardize reporting to improve visibility into sales, margins, and partner productivity

· Continuously improve operational processes to support scalability and growth of the indirect channel

Qualifications

· 5–10+ years of experience in retail, wireless, or multi-unit field operations

· Experience managing performance across multiple locations or partners (District Manager or equivalent strongly preferred)

· Proven ability to influence and hold non-direct reports accountable

· Strong financial acumen, including P&L analysis and performance management

· Demonstrated ability to drive results in a performance-based, sales-driven environment

· Experience recruiting, onboarding, and developing talent or business partners

· Ability to operate effectively in both field and analytical environments